Support

Support topics

Common questions

How do I connect my Microsoft Intune tenant?+

Click Start free and sign in with Microsoft. CybrOak requests read-only access to your managed devices via the Microsoft Graph API. After admin consent, your fleet syncs in under a minute — no agent to install.

What permissions does CybrOak need?+

Read-only device and compliance data from Intune. CybrOak never reads file contents, browsing history, or end-user personal data, and writes nothing to your tenant unless you explicitly trigger a remediation.

Do I need Microsoft 365 E5?+

No. CybrOak works on base Intune in Microsoft 365 E3 and Business Premium — the core signals (encryption, antivirus, firewall, OS version, compliance state) don't require E5 or Defender P2.

How do I generate a compliance evidence pack?+

Open the Compliance page and click Evidence Pack (PDF). Paid plans get a clean, white-label, independently verifiable pack; the free tier produces a watermarked sample.

What makes an evidence pack 'verifiable'?+

Each paid pack carries a unique Evidence ID and a SHA-256 fingerprint. Anyone — including an auditor — can confirm it's authentic and unaltered at cybroak.com/verify/<id>, with no account.

Can I try it without connecting real devices?+

Yes. After signing in, click Load demo data on the dashboard to populate a sample fleet and explore findings, compliance mapping, and evidence packs immediately.

How does billing work?+

Start free (up to 25 devices, no card). Paid plans bill monthly with a 14-day trial and can be cancelled anytime from the Billing page.

Is my data secure?+

Data is encrypted in transit and at rest, scoped per tenant, and Microsoft refresh tokens are stored encrypted. See our Privacy Policy for details.

General supportsupport@cybroak.com
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